1 What is the maximum tolerances from the nominal specifications of the products?
2 How do you handle non-conforming products?
3 Which is the maximum percentage of defects contained in a lot of your products (Acceptable Quality Level)?
4 What are the acceptance and rejection levels of simple or multiple sampling QC of products?
5 Do you intend to implement a Environmental System according to EN ISO 14000 standards?
6 Do you intend to implement a QA System according to EN ISO 9000 standards?
7 Do you have a QC dept.?
8 Have you verified your products bearing an EC, DIN conformance certificate?
9 Do you apply a QA system in the production process of the product?
10 Do you accept rejection and return of an entire order or lot in case our QC dept. encounters defective products in higher percentage than mentioned by you?
11 Would you welcome a quality audit by our QA manager in your premises?
12 Are you willing to issue quality control certificate for every order/package or not?
13 Do you control, maintain and calibrate equipment used for quality control?
14 Is adequately trained the personnel in charge with the quality control?
15 Do you implement procedures for identification and/or traceability of your products?
16 Are there any definite criteria of acceptance/rejection of a lot of products?
17 How do you handle these complaints?
18 Do you handle these complaints in a consistent and continuous manner?
19 Do you keep records with customer complaints?
20 Do you keep records or adequate files related to the quality control of your final products?
21 Do you keep records or adequate files related to the quality control of your supplier?