Service

Our customer success team is highly efficient and always strives towards a shorter response time, and easier communication. We are quite flexible when it comes to the needs of our customers, and try to meet your demands by reacting as quickly as possible. Our highly skilled colleagues will gladly assist you in finding the best solution to any issue you might be experiencing. We treat our customers as business partners and want them to succeed. What’s more, we ensure that they do just that, by following these simple guidelines.

How We Help Our Clients Succeed

Short Turnover Time

We believe that the key to good communication is being proactive as well as understanding. Once you contact us, our team will get back to you within 24 hours. Moreover, you can get a quote in as little as 2 days.

Full Market Analysis

Our experts have many years of experience behind them and will help you research your target market. Moreover, they will be there to help you figure out if the products fit the needs of the market in question. By doing so, we will ensure you’re making the best decision for your business.

Continuous Product Improvements

With the market being as competitive as it is, constant product improvements are a must. ALION can test your product and make improvements based on the feedback received from the market. Also, these improvements will help you maintain your leading position, or even exceed your competitors.

Quality Assurance

We take great pride in the quality of our products and will offer you a full refund if you’re not 100% satisfied with our service. Also, you won’t even need to send it in for repairs. We’ll send a replacement as soon as possible — so you don’t lose any business.

Experienced OEM Team

Original equipment manufacturer (OEM) teams help you change specs or develop entirely new products. Our OEM team has over 22 years of experience and plays a vital role in the success of a product. So, why not take advantage of our experience and turn it into a profit for yourself?

1. Collect Customer Needs

7 days

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1. Collect Customer Needs

Definition of your product requirement, discuss the feasibility with us. Our customer success team will help you research similar products in the market, combine the development capabilities of the technical department in a quick and straight forward way. Whether you want to put your ideas into reality or make our existing products more in line with your market needs.

2. Feasibility Assessment

50 days

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2. Feasibility Assessment

Develop new products or change the product technical specs to suit your needs. We have 20 years of experience in development and production of customer-specific solutions. We have own R&D team involves 3 experienced structural engineers, 2 software engineer and 2 circuit engineers, and our most of engineers have well-known state-owned enterprises or enterprises work experience.

3. R&D Testing

15 days

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3. R&D Testing

Over 30 perfect testing equipment in our internal R&D lab to ensure the best performance of the products, and more than 26 test items including the Product performance test, Switch ageing test, Time accuracy test, The maximum load of lamp test, Temperature and humidity test, Battery life test and so on.

4. Mass Production

12 days

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4. Mass Production

We have continuous quality assurance in line with ISO 9001: 2015 through standard system and process management. Production with 100% final testing and controlling defective products within 2%-5%, that is we always insist on the two basic quality requirements.Our technical team tracks the whole process.

5. Constant Improvement

forever

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5. Constant Improvement

Listening to the voice from customer and the market is important to us. When the product has entered your market, please response your feedback to us. Our OEM product team will provide analysis and improve solutions based on your market, after discussing with you to improve and develop the product according to your feedback and suggestions.

Frequently Asked Questions

Company management

Why should we choose you over others?

We hope to be a flexible, customer-driven partner with you. Delivering value through innovation and speed-to-market. Everything starts and ends, with quality. No matter the size of the project, it deserves the very best. We are willing to becoming an extension of our customers’ teams. An open and honest relationship. Although there are no shortcuts, we are continuing.

Do you keep records or adequate files related to the quality control of your supplier?

Yes, We have kept all the quality control files and record of our suppliers and updated them monthly.

Are there any definite criteria of acceptance/rejection of a lot of products?

Yes,we have the definite criteria. If a lot of failure due to the quality issue or other cause from us, we will resend the replacements for free.

Do you keep records with customer complaints?

Yes, we always keep records with customer complaints and attach importance to each feedback from customers.

Do you handle these complaints in a consistent and continuous manner?

Yes, we will following up the complaint from customer until it is resolved.

How do you handle these complaints?

1.Once we were received a complaint, our team will contacting with customer as soon as possible to catch on the situation and notice our quality dept.
2.The colleague from quality dept will analyze the sample which is we kept from the order.
3.We will provide the analysis report and solution to our customer.
4.In some case we will need the customer provide the failure model to help us find the cause.
5.We will following up the status of improved products and get feedback from customer.

Do you implement procedures for identification and/or traceability of your products?

Yes, we implement that. We will mark each product in order to insure we can tracked each batch.

Is adequately trained the personnel in charge with the quality control?

We have 3 engineers in our lab and 5 inspectors in our production lines every day to guide our colleagues in the field.

Do you control, maintain and calibrate equipment used for quality control?

Yes, we will control,maintain and calibrate equipment monthly and keep the records.

Are you willing to issue quality control certificate for every order/package or not?

Yes, we are. Every order/package all passed out our quality control certification when they delivery.

Would you welcome a quality audit by our QA manager in your premises?

Yes, we’re excited to help inspectors to complete the inspection work.

Do you accept rejection and return of an entire order or lot in case our QC dept. encounters defective products in higher percentage than mentioned by you?

We will not provide defective products to customers, after all the problems in the shortest possible time to solve and then notify the inspector until all the products no problem. And we will take the initiative to assume tolls second test produced.

Do you apply a QA system in the production process of the product?

Yes, we implement the QA system, the inspectors have been trained.

Have you verified your products bearing an EC, DIN conformance certificate?

Yes, we have. All products are bearing the EC, DIN conformance certificate.

Do you have a QC dept.?

Our QC dept. has 3 experienced engineers and 5 through the training of quality inspection personnel.

Do you intend to implement a QA System according to EN ISO9000 standards?

Yes,our QA System comes from the EN ISO90001:2015 standards.

Do you intend to implement a Environmental System according to EN ISO 14000 standards?

Yes, the protection of the environment is incumbent on us, we strictly abide by the EN ISO140000 standard to establish a production environment for our employees to provide quality environment is what we have been trying to do.

Please mention acceptance and rejection levels of simple or multiple sampling QC of products.

According to IL=S-4,AQL=1.5 of GB/T2828.1(ISO 2859-1).

Which is the maximum percentage of defects contained in a lot of your products (Acceptable Quality Level)?

Defective rate ≤2

How do you handle non-conforming products?

1.Separate the non-conforming products.
2.Analyze the cause.
3.Resend the new replacements to customer.
4.Regarding the issues to update the products.

Maximum tolerances from the nominal specifications of your products.

Analogue Time Switch: ≤2s/day, Per ties Eset≤±3mins, Max Eset≤±5mins
Digital Time Switch ≤ 2s/day; Eset≤±2s
Staircase Time Switch (30s-20min) 30s±3s; 20min±150s

Service and order terms

How long can you provide a guarantee period?

The warranty period is 24 months from the goods leaving our warehouse. In warranty period, all of the defective products can returned to the factory to be repaired or be replaced.

What is included in your warranty terms?

For failures caused by using process, we will follow the manufacturing procedures to carry out thorough testing and analysis the cause; For the products which need to be replaced within the warranty period, ALION will replace them with products which have the same specifications, and the replacing products have same rights as the original products.

What is not included in your warranty terms?

The battery is not covered in the warranty; Do not repair failures caused by physical damage, improper operation, unauthorized changes to the product, or attempt to repair, lightning or other natural or man-made disasters.

Can you offer the samples for testing?

We offer the free sample, you only need to pay the freight. One reference is up to 2 pcs, the total quantity is no more than 6 pcs. You can also place a sample order if you exceed the quantity.

Can you accept a small number of orders?

We accept the small-batch trial order for the first order, the packaging will be: Laser printing; Labels and manuals put your logo by printers; White innerbox and universal cartons.

What is your pricing strategy?

We offer affordable prices and customize service. You will get a the price discount based on quantity.

What is the MOQ(minimum order quantity) for your product?

We set up a flexible MOQ to meet your needs.
MOQ is 500units, the packaging will be Laser printing; Labels and manuals put your logo by printers; White innerbox and universal cartons.
MOQ is 1,000units, we will be based on your artworks included the production of labels and inner box.
If need to develop products or improve product performance, the MOQ is 2,000units in the first order. Please submit your requirement to contact us.

What is your payment term?

Our standard payment term is 30% T/T deposit, 70% balance Before the shipment.

How long is the delivery time?

This depends on the products. The standard time products are delivered within 5-20 days. The delivery time of the special products is according to the time of completing the products.

Product setting and use

Is it possible to drive 1 SOV daily for 2 times, ON at 06AM - OFF at 07AM again ON at 06PM-OFF at 07PM?

If there is any power fluctuation or low voltage, it is disconnecting power supply to Motors, Light etc. Very useful and tension free switch.

Can it be used for switching on / off one led light once between 6.00 p.m. & 10.00 p.m. daily without any manual intervention or resetting?

Yes, it can be used to automatically switch on/off one or more LED lights at a particular time without any manual intervention for as long as one desires.

What happens to the timer in case of power failure?

In case power failure, its doing his working in background. Although no power to appliance, most of the timers have battery backup.

We fixed timer between 6.00pm ON to morning 6.00am OFF, will it work by itself?

At the time of fixing “operation time”, Operation day should the weekday which you need. It comes above set time (06:00) in a row.

Do we need to set timer every week and do we need to install auto on switch in panel board for submersible borewell motor or it will take care?

This is a cyclic timer . Once set for a week it will automatically cycle the program week after week. No other equipment is required to trigger the timer . It is a standalone device.

Can i connect this switch in front of MCB where the complete housing load is connected to this switch?

We suggest you connect load as per rating of MCB. Alternatively use contactor to be controlled by this timer which can then take the entire load.

Can I use this timer for switching on off multiple geyser at a time?

You can use 1 channel timer to control one circuit at a time, if you want to switching on off multiple geyser at a time please ensure the max load can be hold.

I want to switch on our pump set for 2 hours daily(5.00 am-7.00 am). What happens if power cut in between, will it complete 2 hours after power comes back?

It works as per the clock. So for example you have set the timer for 5.00 am to 7.00 am . The timer will switch on at 5.00 am . Suppose there is a power cut from 6.00 am to 6.30am , the timer will stop at 6.00 am & resume from 6.30am & run up to 7am . Totally the timer will run for 1 hour & 30 minutes.

Is the time switch can be use for school period bell which run after 40 minutes for period change?

Yes the timer can be used. You can also set the 15 second pulse program for control the bell run time.

Can I use the time switch to work with 2HP water pump/motor? Also how do you connect the wires in/out to it?

Yes, the timer switch can do this. What you have to do is that you operate one relay or contactor with this timer. After that connect that 2hp motor.

Is the time switch can be used for 3 phase motor? Used for lifting water to overhead.

Yes but only through a 3 phase contactor.

Can I use the time switch to program my water pump? It uses a 240/415 10 Amp DP to power on off?

Yes, you can choose the timer with 20Amp so can be used. Make sure the fuses used in the pump are appropriate. If the pump is being operated only on a contactor, it is advisable to install a 12 – 15 Amp fuse online. Use this on the Control Circuit, if you are using 3 phase wiring.

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