FAQ

Home/FAQ
FAQ 2017-08-18T12:33:05+00:00

Yes, We were kept all the quality control files and records of our suppliers and updated them monthly.

Yes, we will keep all the quality control records and adequate files of each order.

Yes, we always keep records with customer complaints and attach importance to each feedback from customers.

Yes, we will following up the complaint from customer until it is resolved.

1.Once we were received a complaint, our team will contacting with customer as soon as possible to catch on the situation and notice our quality dept.
2.The colleague from quality dept will analyze the sample which is we kept from the order.
3.We will provide the analysis report and solution to our customer.
4.In some case we will need the customer provide the failure model to help us find the cause.
5.We will following up the status of improved products and get feedback from customer.

Yes, we have. All products are bearing the EC, DIN conformance certificate.

Our QC dept. has 3 experienced engineers and 5 through the training of quality inspection personnel

Yes,our QA System comes from the EN ISO90001 standards.

Yes, the protection of the environment is incumbent on us, we strictly abide by the EN ISO140000 standard to establish a production environment for our employees to provide quality environment is what we have been trying to do.

Mold  Time  Accuracy

Analogue Time Switch ≤2s/day;

Per ties Eset≤±3mins,

Max Eset≤±5mins

Digital Time Switch ≤ 2s/day;   Eset≤±2s

Staircase Time Switch  (30s-20min)   30s±3s;  20min±150s

Yes,we have the definite criteria.  If a lot of failure due to the quality issue or other cause from us, we will resend the replacements for free.

Yes, we implement that. We will mark each product in order to insure we can tracked each order.

We have 3 quality engineers in our lab and 5 quality instructors in our production lines every day to guide our colleagues in the field.

Yes, we will control,maintain and calibrate equipment monthly and keep the records.

Yes, we are. Every order/package all passed out our quality control certification when they delivery.

Yes, we’re excited to help inspectors to complete the inspection work

We will not provide defective products to customers, after all the problems in the shortest possible time to solve and then notify the inspector until all the products no problem. And we will take the initiative to assume tolls second test produced.

Yes, we implement the QA system, the inspectors have been trained.

A: 1.Separate the non-conforming products. A: 1.Separate the non-conforming products.    2.Analyze the cause.    3.Resend the new replacements to customer.    4.Regarding the issues to update the products.